Eligry LLC (“we,” “us,” or “our”) operates as a licensed independent insurance agency specializing in Medicare advisory services. We operate the website eligry.com (“Site”) and provide Medicare plan comparison, enrollment assistance, and related educational services.

This Privacy Policy applies to all information collected through our Site, lead forms, social media advertising, phone consultations, email communications, and any other services we offer.

We collect several types of information in order to provide and improve our services to you:

Personal Information You Provide

• Full name
• Email address
• Phone number (including mobile numbers)
• ZIP code and state of residence
• Date of birth or age range (for Medicare eligibility purposes)
• Current insurance plan information you choose to share
• Prescription medication information (only if voluntarily provided for plan comparison)
• Preferred doctors or healthcare providers (only if voluntarily provided)
• Responses to quiz questions on our Site
• Any other information you provide in forms, emails, or conversations

Information Collected Automatically

• IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on our Site
• Referring website or advertisement source
• Device type (desktop, mobile, tablet)
• Cookie and tracking pixel data (see Section 6)

We collect information through the following methods:

We use the information we collect for the following purposes:

• Providing Services — To contact you, schedule consultations, and deliver Medicare plan comparison and advisory services
• Communication — To respond to your inquiries, send appointment reminders, and follow up on your Medicare review request
• Education — To send relevant Medicare educational content, deadline reminders, and plan change notifications
• Plan Comparison — To research and identify Medicare plans available in your ZIP code that match your needs
• CRM Management — To maintain accurate records of our interactions and your preferences in our customer relationship management system
• Marketing — To send promotional communications about our services (you may opt out at any time)
• Analytics & Improvement — To understand how visitors use our Site and improve our content and services
• Legal Compliance — To comply with applicable laws, regulations, and insurance licensing requirements

We may share your information only in the following limited circumstances:

• Insurance Carriers — With your consent, we may share your information with insurance carriers to obtain plan quotes or complete enrollment on your behalf
• Service Providers — With trusted third-party vendors who assist us in operating our business (CRM systems, email platforms, scheduling tools, analytics providers) under strict confidentiality agreements
• Legal Requirements — When required by law, subpoena, court order, or to protect the rights and safety of Eligry LLC, our clients, or others
• Business Transfers — In connection with a merger, acquisition, or sale of all or a portion of our assets, with appropriate notice to you
• With Your Consent — For any other purpose with your explicit consent

Our Site uses cookies and similar tracking technologies to enhance your experience and help us understand how visitors use our Site.

Types of Cookies We Use

• Essential Cookies — Required for the Site to function properly; cannot be disabled
• Analytics Cookies — Help us understand visitor behavior and improve our Site (e.g., Google Analytics)
• Advertising Cookies — Allow us to show you relevant ads on platforms like Facebook and Google, and measure ad effectiveness
• Functional Cookies — Remember your preferences and personalize your experience

Meta (Facebook) Pixel

We use the Meta Pixel on our Site to measure the effectiveness of our Facebook and Instagram advertising campaigns. This technology collects information about your actions on our Site and may connect that data with your Facebook profile if you are logged in. For more information, see Meta’s Privacy Policy.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

By submitting your contact information to Eligry LLC, you consent to receive communications from us. You may opt out of any type of communication at any time:

• Email: Click the “Unsubscribe” link at the bottom of any marketing email
• Text/SMS: Reply STOP to any text message to opt out immediately
• Phone: Tell us during any call that you wish to be removed from our contact list
• All Communications: Contact us at (888) 588-5175 or info@eligry.com to request removal from all contact lists

SMS / Text Message Program

Eligry LLC operates an SMS messaging program to communicate with prospects and clients who have expressly opted in. We use this program to send appointment confirmations, free consultation reminders, Medicare enrollment deadline alerts, and follow-up responses to your Medicare questions.

SMS Consent

To receive SMS messages from Eligry LLC, you must provide your express written consent. The following consent language is presented on our website forms at the point of submission:

How You Opt In to Text Messages

We only send SMS messages to individuals who have given us express written consent through one of the following methods:

• Website Form (primary method) — By checking the SMS consent box on any form on eligry.com (including our booking form, consultation request form, or client intake form), you agree to receive SMS messages from Eligry LLC at the phone number you provided.
• Phone Inquiry — When you call or text us at (888) 588-5175, we may request your verbal consent to follow up by SMS. Verbal consent is confirmed and logged in our CRM before any outbound text message is sent to your number.

What We Text You

SMS messages from Eligry LLC may include:

• Appointment confirmations and reminders for your free Medicare review
• Follow-up responses to Medicare questions you have submitted
• Medicare enrollment deadline reminders (e.g., OEP, AEP, SEP windows)
• Missed call notifications and callback requests from Cindy at Eligry
• Educational information about Medicare plan options relevant to your situation

How to Stop Receiving Texts

To stop receiving SMS messages from Eligry LLC at any time, reply STOP to any text message we send you. You will receive one final confirmation message and no further SMS messages will be sent to your number.

To re-subscribe, text START to (888) 588-5175. For help at any time, reply HELP to any text message or contact us at (888) 588-5175 or info@eligry.com.

SMS Data Sharing Policy

We will not share your opt-in to an SMS campaign with any third party for purposes unrelated to providing you with the services of that campaign.

We may share your Personal Data, including your SMS opt-in or consent status, with third parties that help us provide our messaging services, including but not limited to platform providers, phone companies, and any other vendors who assist us in the delivery of text messages.

We take the security of your personal information seriously and implement reasonable administrative, technical, and physical safeguards to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

Our security measures include:

• SSL/TLS encryption for all data transmitted through our Site
• Secure, password-protected CRM systems with limited employee access
• Regular security reviews of our systems and processes
• Employee training on data privacy and security practices

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Generally:

• Active client records are retained for the duration of our relationship plus 7 years
• Lead and prospect information is retained for up to 3 years from last contact
• Email communication records are retained for up to 3 years
• Website analytics data is retained per the terms of our analytics providers

You may request deletion of your personal information at any time, subject to our legal and regulatory obligations (see Section 10).

Depending on your state of residence, you may have the following rights regarding your personal information:

To exercise any of these rights, please contact us at (888) 588-5175 or info@eligry.com. We will respond to verifiable requests within 45 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. As stated above, we do not sell personal information. To submit a CCPA request, contact us using the information in Section 13.

Florida Residents

Florida residents may have additional rights under the Florida Digital Bill of Rights. For questions about your rights as a Florida resident, please contact us directly.

Our services are intended exclusively for adults who are approaching Medicare eligibility (generally age 64 and older) or their authorized representatives. We do not knowingly collect personal information from children under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete that information promptly. If you believe we have collected information from a minor, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this Privacy Policy periodically. Your continued use of our Site or services after any changes constitutes your acceptance of the updated policy. If we make significant changes that materially affect your rights, we will make reasonable efforts to notify you directly.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out. We take privacy seriously and will respond promptly.